Refund policy
We want you to like what you bought. If something isn't right, here's exactly what we'll do.
There are four situations below. Find the one that matches, and that's your answer.
1. The 30-Day Happiness Guarantee
If this is your first order with us and you didn't love it, we'll refund it.
- Applies to your first order only, one per customer
- You have 30 days from the delivery date to ask
- It's fine if you opened it and tried it — that's the point
- You don't need to send anything back
- We refund the price of the product
To use it, email help@daps.shop with your order number and tell us you'd like to use the happiness guarantee. We don't need a reason.
2. Returning an Unopened Order
If your order doesn't qualify for the happiness guarantee and the product is still sealed, we'll refund it.
- You have 30 days from the delivery date
- The product must be unopened, with the outer box seal intact
- We refund the price of the product
Because our product is something you eat, we can't resell anything that comes back to us — it gets discarded. So we handle returns by order value:
- Orders under $25: Don't send it back. We'll refund you and you can keep or discard the product.
- Orders of $25 or more: We'll email you a prepaid return label at our cost. Once the package is scanned by the carrier, we'll process your refund.
Email help@daps.shop with your order number to start.
3. Damaged, Defective, or Wrong Item
If your order arrives damaged, defective, or isn't what you ordered, we'll fix it.
- Contact us as soon as you notice, ideally within 7 days of delivery
- Send a photo of what arrived — that's all we need
- We'll either replace it or refund it, your choice
- Don't send anything back
Email help@daps.shop with your order number and a photo.
4. Orders You Didn't Authorize
If a charge was made without your permission — including by a child or another member of your household — tell us and we'll undo it.
- We'll cancel any active subscription immediately
- We'll refund the order in full
- We won't ask you to return the product, even if it's already shipped
- If it hasn't arrived yet, you can simply refuse delivery
Email help@daps.shop as soon as you can. We'd much rather sort this out directly than have you go to your bank.
Things that apply to all of the above
How refunds are issued. Refunds go back to the original payment method. Once we process it, it usually takes 5–10 business days to appear on your statement, depending on your bank.
Shipping charges. We refund the price of the product. Shipping charges you paid are not refunded. Most of our orders ship free, so this doesn't come up often.
We don't do exchanges. If you want a different flavor or size, we'll refund you under one of the paths above and you can place a new order. It's faster than an exchange for both of us.
Subscription orders. A subscription renewal is an order like any other, and the rules above apply to it. For how to cancel or change a subscription before it renews, see the Subscriptions section of our Terms of Service.
Sale items and discounts. Discounted orders are refunded at the price you actually paid.
Questions about any of this: help@daps.shop