Shipping policy
How long it takes
There are two parts to this, and they're separate:
Handling time. We pack and hand your order to the carrier on the same or next business day after you place it.
Transit time. Once it's with the carrier, standard US delivery takes 4–6 business days.
So a typical US order arrives about 5–7 business days after you place it. Orders placed on weekends or holidays start their handling time on the next business day.
Express and premium shipping options are available at checkout for an additional charge, with faster transit times shown at the time you select them.
Tracking
Every order ships with tracking, including free shipping. You'll get a tracking number by email as soon as your order leaves us.
If you haven't received tracking within 2 business days of ordering, check your spam folder first, then email us at help@daps.shop.
Where we ship
We ship to the United States, Canada, Europe, and Hong Kong.
International orders: duties and taxes
For orders shipped outside the United States, you are responsible for any customs duties, import taxes, or handling fees charged by your country. These are not included in the price you pay us and are not something we can calculate or collect at checkout.
Your carrier will usually collect these before or at delivery. If a package is refused or returned to us because these charges weren't paid, we'll refund the product cost minus the return shipping we're charged.
Delayed packages
Carriers occasionally run late for reasons outside anyone's control — weather, carrier backlogs, customs. A package isn't considered lost until tracking has shown no movement for 10 business days.
If your tracking has been stalled that long, email us at help@daps.shop and we'll look into it.
Lost or stolen packages
What we do depends on what tracking shows.
If tracking never shows the package as delivered, we'll send you a replacement at no cost, one per order. Email us at help@daps.shop and we'll take care of it.
If tracking shows the package was delivered but you don't have it, we're not able to replace or refund it. Once a carrier confirms delivery to your address, the package is out of our hands. In that situation we'd suggest:
- Checking with other people at your address and with neighbors
- Looking around the property — carriers often leave packages out of sight
- Filing a claim directly with the carrier
- Contacting local law enforcement if you believe it was taken
We know that's a frustrating answer, and we're happy to send you the delivery scan details to support a carrier claim.
Wrong address
Please double-check your shipping address at checkout. If you catch a mistake, email help@daps.shop right away — we ship same or next business day, so we can usually only fix it within a few hours of your order.
If a package is returned to us as undeliverable due to an incorrect address, we'll refund the product cost, and you're welcome to place a new order.
Changing or canceling an order
Because we ship quickly, the window to change or cancel is short. Email help@daps.shop as soon as possible and we'll do what we can. Once an order is with the carrier, we can't recall it — but see our Refund Policy for what we can do after delivery.
Questions: help@daps.shop